Warranty Policy

What does the Havani Lifetime Warranty cover?

Havani’s Lifetime Warranty applies only to factory-originated manufacturing defects affecting our 18K gold-plated stainless steel and cubic zirconia jewelry (excluding custom pieces). Eligible issues include fading, breakage, or functional failure under normal wear that can be confirmed as originating from our production process.

If Havani determines the defect originated from our factory, you qualify for a one-time replacement. If the original item is no longer available, you may choose another piece of equal or lesser value.

Please refer to our full Terms of Service for more information. If you need assistance or an accessible version of this information, contact accessibility@havaniny.com or call (646) 598-9571.

What items are not covered under the Lifetime Warranty?

The following items are not eligible for replacement unless Havani confirms the damage originated from our factory:

Custom jewelry
Personalized or one-of-one designs
Damage occurring after delivery
Water exposure, chemicals, improper care, accidents, or unauthorized repairs
Normal wear such as scratches, tarnish, or bending not caused by production defects

Are there warranty processing fees?

No. There is no processing fee for approved warranty claims. If Havani confirms the issue is a factory defect, your one-time replacement is free.

Damage that is not a manufacturing defect, such as lost stones from impact, misuse, or normal wear, is not covered.

How do I submit a warranty claim?

To begin a claim, email support@havaniny.com with your order number, photos of the issue, and a short description. Our team will review your submission to determine whether it qualifies as a factory-originated defect.

Once approved, you will receive return instructions and a free prepaid return label. Please note that items submitted to our facility cannot be returned.

Do I pay for the return label?

No. Approved warranty claims come with a free prepaid return label. We’ll email it to you with your return instructions.

Are custom jewelry items covered?

Custom jewelry is final sale but includes Havani’s 30-Day Quality Guarantee, which covers verified factory-originated defects identified within 30 days of delivery.

Damage not caused by manufacturing error does not qualify. After 30 days, repairs begin at $99.

What qualifies as a factory defect?

A factory defect refers to any issue clearly caused during Havani’s production process, including:

Improper stone setting
Faulty clasps, hinges, or closures
Premature fading caused by manufacturing error
Structural weaknesses resulting from assembly

Damage caused after delivery does not qualify.

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Warranty Policy

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