Contact Customer Care
1-(646) 598-9571
support@havaniny.com
Hours OF OPERATION
Monday-Friday: 9:00AM-5:00PM EST
Saturday & Sunday: Closed
New arrivals
Does HAVANI offer jewelry insurance?
HAVANI does not directly provide jewelry insurance. However, many customers choose to insure their pieces through third-party jewelry insurance providers or by adding coverage to their homeowner’s or renter’s insurance policy. Insurance can help protect against loss, theft, or accidental damage—events not covered under HAVANI’s limited warranty.
For full eligibility details, please refer to the HAVANI Terms of Service and Warranty Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Do I need jewelry insurance for my HAVANI pieces?
Jewelry insurance is optional, but many customers find it helpful for high-value or sentimental pieces. Insurance may offer broader protection than a warranty, covering situations such as loss, theft, accidental damage, or mysterious disappearance.
For full eligibility details, please refer to the HAVANI Terms of Service and Warranty Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Will I receive documentation needed for jewelry insurance?
Yes. Your order confirmation and product details may serve as basic documentation for insurance purposes. If your insurer requires additional information, such as a purchase verification letter or product description, we can assist with that upon request.
For full eligibility details, please refer to the HAVANI Terms of Service. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Is an appraisal required for insuring HAVANI jewelry?
Most HAVANI items do not require an appraisal due to their accessible pricing. However, some insurance providers may request supplemental documentation depending on the coverage you choose. You should check with your insurer for their specific requirements.
For full eligibility details, please refer to the HAVANI Terms of Service. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Does the HAVANI warranty replace the need for jewelry insurance?
No. The HAVANI fourteen-day limited warranty covers only verified manufacturing defects. It does not cover loss, theft, accidental damage, water exposure, chemical damage, or everyday wear. Jewelry insurance provides broader protection that extends beyond warranty coverage, making the two policies complementary rather than interchangeable.
For full eligibility details, please refer to the HAVANI Terms of Service and Warranty Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Can I insure a HAVANI item purchased as a gift?
Yes. Gift recipients can usually insure their jewelry, but insurance providers may require proof of purchase, item details, or a verification letter. If needed, HAVANI can provide documentation to support insurance enrollment, as long as the request comes from the purchaser or authorized recipient.
For full eligibility details, please refer to the HAVANI Terms of Service and Warranty Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
