Contact Customer Care
1-(646) 598-9571
support@havaniny.com
Hours OF OPERATION
Monday-Friday: 9:00AM-5:00PM EST
Saturday & Sunday: Closed
frequently asked questions
Where can I purchase Havani Jewelry?
Havani jewelry is exclusively available on our official website at Havaniny.com and through our verified Havani storefront on eBay. We do not authorize any third-party retailers, boutiques, or resellers. Purchasing directly from our official platforms ensures authenticity, warranty eligibility, and full customer support.
For full eligibility details, please refer to the HAVANI Terms of Service and Refund Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Where can I get more information about sizing for Havani Jewelry?
You can find detailed sizing information, fit recommendations, and measurement guidance directly on each product page. If you need personalized sizing assistance, our team can help you determine the best fit based on your style and preferences. Contact us anytime for support or accessibility assistance.
For full eligibility details, please refer to the HAVANI Terms of Service and Refund Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Can Havani rings be resized?
At this time, Havani rings cannot be resized due to their design structure and material composition. We recommend reviewing our size guide carefully before placing an order. If you need help selecting your size, our team is happy to provide personalized assistance.
For full eligibility details, please refer to the HAVANI Terms of Service and Refund Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
How can I check or track an order I placed on Havaniny.com?
Once your order ships, you will receive a confirmation email containing a tracking link. You can use this link at any time to monitor your shipment’s progress. Tracking updates may take up to 48 hours to appear depending on the carrier. If you require help locating your tracking information or if your tracking is not updating, our support team can assist you.
For full eligibility details, please refer to the HAVANI Terms of Service and Refund Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
How can I make a return or exchange?
You may request a return within fourteen days of receiving your order. Items must be unused, unworn, undamaged, and in their original packaging with all accessories included. Exchanges are available based on inventory. All returns and exchanges must be approved before being sent back, and unauthorized returns may be declined.
For full eligibility details, please refer to the HAVANI Terms of Service and Refund Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Do you offer appraisal or authentication services?
Havani does not offer appraisal or third-party authentication services. However, we guarantee the authenticity of all direct purchases made through Havaniny.com or our official Havani eBay storefront, making them eligible for warranty review and customer support. We do not verify or authenticate items purchased from unauthorized sellers or resellers.
For full eligibility details, please refer to the HAVANI Terms of Service and Refund Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
How do I unsubscribe from Havani emails, catalogs, or phone calls?
You can unsubscribe from marketing emails using the “Unsubscribe” link located at the bottom of any Havani email. If you wish to opt out of SMS or phone communications, please contact us directly and we will process your request promptly. Your communication preferences will be updated in accordance with our Privacy Policy and applicable laws.
For full eligibility details, please refer to the HAVANI Terms of Service and Refund Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Where can I report a possible counterfeit design or website selling suspected Havani knock-offs?
If you suspect a website, listing, or seller is offering counterfeit or unauthorized Havani products, we kindly ask you to report it to us promptly. Your report helps us protect our brand and our customers. Provide as much detail as possible, including links, screenshots, or seller information, and our team will investigate.
For full eligibility details, please refer to the HAVANI Terms of Service and Refund Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
