Contact Customer Care
1-(646) 598-9571
support@havaniny.com
Hours OF OPERATION
Monday-Friday: 9:00AM-5:00PM EST
Saturday & Sunday: Closed
Frequently asked questions
How do I place an order on havaniny.com?
You can place an order by adding items to your cart and completing checkout on havaniny.com. Once payment is submitted, your order begins processing and may ship within one to two business days. You will receive an email confirmation with your order details.
For full eligibility details, please refer to the HAVANI Terms of Service. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
What payment methods do you accept?
We accept major credit and debit cards, Shop Pay, PayPal, and any additional payment methods displayed at checkout. All payments must be fully authorized to complete your order. We may cancel or delay orders if unauthorized activity or potential fraud is detected.
For full eligibility details, please refer to the HAVANI Terms of Service. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Why was my payment declined?
Payments may be declined for several reasons, including incorrect billing information, insufficient funds, security blocks, or restrictions imposed by your bank or card issuer. If a payment fails, we recommend verifying your billing details or contacting your bank to authorize the transaction.
For full eligibility details, please refer to the HAVANI Terms of Service. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
When will my order be processed and shipped?
Most orders are processed within one to two business days after payment is received. Processing times may be longer during holidays or peak periods. Shipping time begins after your order has been processed.
For full eligibility details, please refer to the HAVANI Terms of Service and Shipping Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Can I cancel or change my order after placing it?
Because orders begin processing quickly, cancellations or changes may not be possible once payment is submitted. If we are able to make an adjustment, we will notify you. Otherwise, eligible items may be returned under our fourteen-day return policy.
For full eligibility details, please refer to the HAVANI Terms of Service and Refund Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Will I be charged taxes or duties?
Taxes and duties depend on your location and are calculated at checkout when applicable. International customers may be responsible for customs fees charged by their country. These charges are not controlled by HAVANI.
For full eligibility details, please refer to the HAVANI Terms of Service. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
