Contact Customer Care
1-(646) 598-9571
support@havaniny.com
Hours OF OPERATION
Monday-Friday: 9:00AM-5:00PM EST
Saturday & Sunday: Closed
Frequently asked questions
Do you ship internationally?
Yes, HAVANI ships to select countries outside the United States. Available destinations will appear at checkout. International delivery times vary depending on your location, customs processing, and carrier availability.
For full eligibility details, please refer to the HAVANI Terms of Service and Shipping Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Will I have to pay customs duties, taxes, or import fees?
International orders may be subject to customs duties, VAT, taxes, or import fees charged by your country. These costs are not included in your order total and must be paid by the customer. HAVANI does not control or estimate these fees.
For full eligibility details, please refer to the HAVANI Terms of Service and Shipping Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
How long does international shipping take?
International delivery times vary based on the destination, customs clearance, carrier delays, weather conditions, and other external factors. Estimated delivery windows provided at checkout are not guarantees.
For full eligibility details, please refer to the HAVANI Terms of Service and Shipping Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
What happens if my international order is delayed in customs?
Customs processing is controlled by your local government, not HAVANI. Delays may occur due to inspections, paperwork requirements, or seasonal volume. We are unable to expedite or influence customs decisions.
For full eligibility details, please refer to the HAVANI Terms of Service and Shipping Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Can international orders be returned or exchanged?
International returns are accepted if they meet HAVANI’s fourteen-day return eligibility requirements. Return shipping costs for international orders are the customer’s responsibility unless required by law. Some items may not be eligible for return based on regional regulations.
For full eligibility details, please refer to the HAVANI Terms of Service and Refund Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
What if my package is lost or marked as delivered internationally?
Once a package is transferred to the carrier, responsibility shifts to the customer. If tracking shows “delivered,” the order is considered complete. For lost packages, customers should contact the carrier directly to open a claim. HAVANI will assist where possible but cannot guarantee carrier outcomes.
For full eligibility details, please refer to the HAVANI Terms of Service and Shipping Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
