Contact Customer Care
1-(646) 598-9571
support@havaniny.com
Hours OF OPERATION
Monday-Friday: 9:00AM-5:00PM EST
Saturday & Sunday: Closed
frequently asked questions
Can I purchase HAVANI items as gifts?
Yes. Our products can be purchased as gifts, and the package will not include pricing unless required by law. Gift recipients may qualify for returns under our fourteen-day return policy if the item is unused, unworn, undamaged, and in its original packaging.
For full eligibility details, please refer to the HAVANI Terms of Service and Refund Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Do HAVANI items come with gift packaging?
Most HAVANI orders include branded packaging such as jewelry boxes or pouches. Packaging styles may vary by item, season, or promotion.
For full eligibility details, please refer to the HAVANI Terms of Service and Refund Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Can the gift recipient return or exchange their item?
Gift recipients may request a return or exchange if the item meets our return criteria. Items must be unused, unworn, undamaged, and in original packaging with all included accessories. Earrings, engraved pieces, personalized items, final sale items, and custom pieces cannot be returned. All returns must be approved before being shipped back.
For full eligibility details, please refer to the HAVANI Terms of Service and Refund Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Do you offer gift messages?
Customers may include a note or special instructions during checkout. If additional gift-note services become available, they will be listed on our website at checkout or on product pages.
For full eligibility details, please refer to the HAVANI Terms of Service and Refund Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Do you sell HAVANI gift cards?
If digital gift cards are available, they will appear on the website as a product listing. Gift cards are final sale and cannot be returned, exchanged, or refunded.
For full eligibility details, please refer to the HAVANI Terms of Service and Refund Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Can I verify whether a HAVANI product I found online is authentic?
If you find HAVANI items being sold outside of havaniny.com or our official eBay storefront, the item may not be authentic. You may contact us for guidance if you have concerns about authenticity.
For full eligibility details, please refer to the HAVANI Terms of Service and Refund Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Is gift wrapping available?
Gift wrapping may be offered during certain seasons or promotional periods. Availability will be displayed at checkout if the option is active.
For full eligibility details, please refer to the HAVANI Terms of Service and Refund Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
