Contact Customer Care
1-(646) 598-9571
support@havaniny.com
Hours OF OPERATION
Monday-Friday: 9:00AM-5:00PM EST
Saturday & Sunday: Closed
frequently asked questions
Do you offer engagement or wedding jewelry?
Yes, HAVANI offers a selection of high-quality pieces suitable for engagements, weddings, anniversaries, and special occasions. Our designs include elegant stones, premium materials, and timeless styles crafted to celebrate meaningful moments.
For full eligibility details, please refer to the HAVANI Terms of Service and Warranty Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Can I customize an engagement or wedding piece?
At this time, HAVANI does not offer full custom design services. However, customers may select from a curated range of designs that suit engagement and wedding needs. Personalized or engraved items may be available depending on the piece.
For full eligibility details, please refer to the HAVANI Terms of Service and Warranty Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Are your engagement and wedding pieces made with durable materials?
Yes, our pieces are crafted using high-quality materials designed to offer long-lasting beauty and strength. Each item undergoes careful inspection to ensure quality. Please note that natural variations in stones and metals are normal and not considered defects.
For full eligibility details, please refer to the HAVANI Terms of Service and Manufacturing Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Do engagement and wedding pieces qualify for the fourteen-day return policy?
Most engagement and wedding pieces may be returned within fourteen days if they meet our unused, unworn, and original-condition requirements. Personalized, engraved, custom, or final-sale items cannot be returned.
For full eligibility details, please refer to the HAVANI Terms of Service and Refund Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Is a warranty included with engagement and wedding jewelry?
Yes, HAVANI provides a fourteen-day limited warranty that covers verified manufacturing defects. This warranty does not cover wear, scratches, accidental damage, tarnish, or issues caused by improper care.
For full eligibility details, please refer to the HAVANI Terms of Service and Warranty Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
How should I care for engagement or wedding jewelry?
We recommend storing your jewelry in its original box or a soft pouch, avoiding harsh chemicals, and removing it during activities that may cause impact or abrasion. Proper care helps maintain the appearance and longevity of your piece.
For full eligibility details, please refer to the HAVANI Terms of Service and Manufacturing Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
