Returns & Exchanges

HAVANI offers a fourteen-day return window beginning on the day your order is delivered. Returns are accepted only for unused, unworn, and undamaged items in their original packaging. All items must include their accessories, boxes, pouches, and any gift-with-purchase items.

Every piece ships with a Havani tag attached. To be eligible for a return, the item must be sent back with that tag still attached. Items returned without the tag cannot be accepted.

Some items are not eligible for return, including earrings, custom, personalized, or engraved items, gift cards, and any item purchased at a sale or discounted price.

For full eligibility details, please refer to the HAVANI Terms of Service and the Returns Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.

To request a return, email returns@havaniny.com within fourteen days of receiving your order. All returns require approval before being shipped back.

If your return is accepted, we will email you return instructions and a free prepaid return label for U.S. returns. Remember to keep the Havani tag attached to your item. Items sent back without requesting a return first will not be accepted.

For full eligibility details, please refer to the HAVANI Terms of Service and the Returns Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.

Some items are not eligible for return. These include custom, personalized, or engraved items, any item purchased at a sale or discounted price, gift cards, and earrings for hygiene reasons.

Items showing signs of wear, damage, or alteration, and items returned without the Havani tag attached, are not eligible.

For full eligibility details, please refer to the HAVANI Terms of Service and the Returns Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.

If your item arrives damaged, defective, or incorrect, contact us within forty-eight hours of delivery with clear photos. We will evaluate the issue and provide a replacement or further assistance.

Damage caused by misuse, accidents, improper care, or unauthorized repairs is not covered.

For full eligibility details, please refer to the HAVANI Terms of Service and the Returns Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.

Exchanges are possible if inventory is available. The fastest way to receive a replacement is to return your item first. Once the return is approved, you may place a new order for the item you want.

If an exchange cannot be completed, a refund may be issued instead.

For full eligibility details, please refer to the HAVANI Terms of Service and the Exchange Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.

Once we receive and inspect your returned item, we will notify you of approval or denial. Approved refunds are issued to the original payment method. Refunds may take up to ten business days to appear, depending on your bank.

Refunds reflect any discounts or promotional pricing used at checkout.

For full eligibility details, please refer to the HAVANI Terms of Service and the Returns Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.

If your order ships to the European Union, you have the right to cancel or return your order within fourteen days for any reason under the EU cooling-off period.

Items must meet all standard return eligibility requirements.

For full eligibility details, please refer to the HAVANI Terms of Service and the Returns Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.

This policy is written in clear, ADA-compliant language and is compatible with screen readers, keyboard navigation, and assistive technologies.

If you need this information in an alternate format or require support, email accessibility@havaniny.com or call (646) 598-9571.