Authenticity Guarantee Statement

At HAVANI, owned and operated by PL Premier Outlet LLC, we are committed to providing customers with jewelry that is accurately represented, ethically sourced, and authentically described. This Authenticity Guarantee Statement explains how we verify the materials and craftsmanship of our products. It is written in clear, accessible language to support ADA and WCAG 2.1 AA standards and is compatible with screen readers, keyboard navigation, and assistive technologies.

All stones used in HAVANI jewelry are GRA- or IGI-certified, depending on the style, stone type, or collection. Certificates verify the grading, characteristics, and authenticity of the stones in accordance with recognized industry standards. Items that include certification will arrive with the appropriate documentation or digital verification.

Every product sold on havaniny.com and through our authorized eBay storefront is sourced directly from approved manufacturers who meet our quality, safety, and material-verification requirements. Each item is inspected before shipment to confirm that it matches the product description, metal type, stone classification, and quality standards described at the time of purchase.

This Authenticity Guarantee applies exclusively to products purchased directly from havaniny.com or our official eBay store. HAVANI does not authorize resellers or third-party distributors. We cannot confirm or guarantee the authenticity or certification of any items purchased outside our official sales channels. Such items are not eligible for returns, exchanges, warranty evaluations, or customer support.

While we strive to provide accurate descriptions, natural and lab-created stone variations, differences in lighting or device displays, and minor characteristics inherent to jewelry materials may occur. These natural or expected variations do not indicate a lack of authenticity.

If you believe an item you received does not match its described materials or certification, contact us within fourteen days of delivery. We may request photographs, documentation, or an independent evaluation as part of our review process. If a discrepancy is verified, we will provide a resolution according to our Terms of Service, Refund Policy, and Warranty Policy.

This Authenticity Guarantee does not cover wear and tear, accidental damage, tarnish from improper care, or changes in appearance caused by exposure, storage, or handling.

For accessible assistance or to request this statement in an alternate format such as audio, large print, or simplified text, email accessibility@havaniny.com or call (646) 598-9571.

HAVANI and havaniny.com are owned and operated by PL Premier Outlet LLC.