Contact Customer Care
1-(646) 598-9571
support@havaniny.com
Hours OF OPERATION
Monday-Friday: 9:00AM-5:00PM EST
Saturday & Sunday: Closed
New arrivals
When will my order ship?
Most Havani orders ship within one to two business days after the order is placed. Processing times may be longer during holidays, restocks, or high-volume periods. You will receive an email confirmation when your order ships.
For full eligibility details, please refer to the HAVANI Terms of Service and Shipping Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
How long does delivery take after my order ships?
Delivery times vary based on the shipping method selected at checkout, your location, carrier delays, weather conditions, and other factors outside our control. Estimated delivery windows are provided by the carrier and are not guaranteed. Tracking updates may take up to 48 hours to appear after shipment.
For full eligibility details, please refer to the HAVANI Terms of Service and Shipping Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Do you offer free shipping?
Yes. Havani provides free standard shipping on all eligible U.S. orders. Upgraded shipping options may be available at checkout for an additional cost. Free shipping applies to qualifying orders only and may not be available during certain promotional periods or for select items.
For full eligibility details, please refer to the HAVANI Terms of Service and Shipping Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Do you ship internationally?
Havani offers international shipping to select countries. International customers are responsible for any customs duties, taxes, VAT, or import fees required by their country. Delivery times may vary due to customs processing and international carrier delays.
For full eligibility details, please refer to the HAVANI Terms of Service and Shipping Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
What happens if my package is lost, delayed, or stolen?
Once a package is transferred to the shipping carrier, responsibility for delivery passes to the customer. Havani is not responsible for lost, stolen, delayed, or misdelivered packages. If your tracking shows a delivery issue, please contact the carrier first for assistance. We will help guide you through next steps if additional support is needed.
For full eligibility details, please refer to the HAVANI Terms of Service and Shipping Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Do you require a signature for delivery?
Most orders do not require a signature unless otherwise specified at checkout. Carriers may require a signature at their discretion based on package value, delivery location, or safety concerns. If you prefer signature confirmation, please contact us immediately after placing your order.
For full eligibility details, please refer to the HAVANI Terms of Service and Shipping Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Can I change my shipping address after placing an order?
Address changes may be possible only if your order has not yet begun processing. Once a label is created or the order is shipped, we cannot modify the address. To request an address update, contact us immediately with your order number and the correct information.
For full eligibility details, please refer to the HAVANI Terms of Service and Shipping Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Why isn’t my tracking information updating?
After your order ships, you will receive a tracking link by email. You may use the link at any time to monitor your shipment. Tracking information is managed by the carrier and may take up to 48 hours to update.
Tracking information may take up to forty-eight hours to appear after your order has shipped. This delay can occur when the carrier has picked up the package but has not yet scanned it into their system. Weather conditions, carrier backlogs, and high-volume shipping periods may also slow down updates. If tracking has not changed after several days, we recommend contacting the shipping carrier directly for the most accurate status.
For full eligibility details, please refer to the HAVANI Terms of Service and Shipping Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Can I change my shipping address after placing an order?
Shipping addresses cannot always be changed after an order is submitted, as many orders begin processing quickly. If you need to request an address update, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes once an order has entered processing or has shipped. If the carrier cannot deliver the package due to an incorrect address, it may be returned to us, and reshipping fees may apply.
For full eligibility details, please refer to the HAVANI Terms of Service and Shipping Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
What should I do if my package is marked delivered but I cannot find it?
If your order shows as delivered but is not in your possession, first check surrounding areas, neighboring units, building management, or household members who may have accepted the package. Carriers may also mark packages delivered up to twenty-four hours before they physically arrive. If the package remains missing after this window, please reach out to the shipping carrier for assistance, as Havani cannot replace or refund orders once they are marked delivered.
For full eligibility details, please refer to the HAVANI Terms of Service and Shipping Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Can I change my shipping method or speed after placing an order?
Once an order is submitted, changes to shipping speed or delivery method are not guaranteed because many orders begin processing immediately. If you need to request an update, contact us as quickly as possible. We will assist when we can, but once an order enters processing or ships, carrier options cannot be modified.
For full eligibility details, please refer to the HAVANI Terms of Service and Shipping Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Why is my order taking longer than expected to arrive?
Delivery timelines depend on the carrier and may be affected by weather conditions, customs inspections, regional delays, incorrect addresses, or high-volume periods. Once an order is transferred to the carrier, transit times are outside of Havani’s control. We recommend monitoring your tracking updates for the most accurate delivery information.
For full eligibility details, please refer to the HAVANI Terms of Service and Shipping Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
Will I receive multiple tracking numbers if my order ships in separate packages?
If your order includes multiple items, we may ship them in separate packages for safety, availability, or fulfillment efficiency. In these cases, each package will receive its own tracking number, and you will receive separate shipping confirmation emails for each shipment.
For full eligibility details, please refer to the HAVANI Terms of Service and Shipping Policy. If you need accessible support, email accessibility@havaniny.com or call (646) 598-9571.
