Shipping policy

Overview

This Shipping Policy explains how orders from havaniny.com are processed, shipped, and delivered. HAVANI, owned and operated by PL Premier Outlet LLC, provides this policy in clear and accessible language to support ADA and WCAG 2.1 AA standards, including compatibility with screen readers and assistive technologies.

By placing an order on havaniny.com, you agree to the terms in this Shipping Policy.

Order Processing Time

All orders are made to order and are typically prepared and shipped within 2–5 business days. Processing times may be extended during high-volume periods, holidays, restocks, or special promotions.

Processing time refers to the time it takes our team to create, prepare, and package your order before it ships. It does not include carrier transit time. Orders may be delayed or canceled if we detect errors, suspicious activity, fraud risks, or incomplete information.

Shipping Methods and Delivery Estimates

We offer standard and expedited shipping options during checkout. Delivery estimates shown at checkout are provided by the carrier and are not guaranteed.

Once the package leaves our facility, transit time depends on the carrier and may be affected by weather, customs processing, transportation delays, holidays, or unforeseen circumstances. These delays are outside our control.

Tracking Information

You will receive an email with tracking information when your order ships. Tracking updates may take up to forty-eight hours to appear, depending on the carrier.

Risk of Loss and Transfer of Ownership

Ownership and responsibility for your package transfer to you when the shipping carrier accepts the package from us.

If tracking shows “delivered,” the order is considered complete. We are not responsible for lost, stolen, delayed, or damaged packages after the carrier marks your order as delivered.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information.

If an incorrect or incomplete address is provided and the package is lost or misdelivered, we cannot offer replacements or refunds.

If the package is returned to us due to address issues, reshipping fees may apply.

International Shipping

International orders may be subject to customs duties, import taxes, or government fees imposed by your country. These charges are your responsibility, and we do not control or predict them.

Customs inspections may cause additional delays.

Late or Missing Shipments

If your package is significantly delayed, please contact the carrier directly using the tracking number. If the carrier cannot resolve the issue, you may contact us for assistance.

We do not issue refunds for carrier delays or delivery issues caused by external factors.

Damaged Packages

If your package arrives damaged, you must notify us within forty-eight hours with clear photos of the item and packaging.

We may file a claim with the carrier or provide a resolution depending on the situation.

Shipping Restrictions

We may refuse or cancel shipments to certain regions due to fraud risk, legal restrictions, carrier limitations, or import regulations.

Pre-Orders and Backordered Items

Delivery dates for pre-order or backordered items are estimates. Actual delivery dates may vary due to manufacturing or supply chain delays.

Accessibility Statement for Shipping Policy

This Shipping Policy was written using accessible plain language and is compatible with screen readers, keyboard navigation, and assistive tools.

If you need this policy in audio, large print, or simplified format, please contact accessibility@havaniny.com or call (646) 598-9571.