Refund policy
At HAVANI, owned and operated by PL Premier Outlet LLC, we want every customer to feel confident when shopping with us. This Return & Refund Policy explains when returns, refunds, and exchanges may be available. It is written in clear and accessible language to support ADA and WCAG 2.1 AA accessibility standards. For assistance or accessible support, contact accessibility@havaniny.com or call (646) 598-9571.
By purchasing from havaniny.com, you agree to this Return & Refund Policy.
Return Eligibility
We accept returns for items that are unused, unworn, undamaged, and in their original packaging. All items must include their accessories, boxes, pouches, and any gift-with-purchase items.
Every piece ships with a Havani tag attached. To be eligible for a return, the item must be sent back with that tag still attached. Items returned without the Havani tag, or showing signs of wear, alteration, or damage, cannot be accepted.
For hygiene and safety reasons, earrings cannot be returned.
Custom, engraved, and personalized pieces are final sale and cannot be returned or refunded. Any item purchased at a sale or discounted price is also final sale.
Return Window
You may request a return within 14 days of receiving your order. Requests submitted after 14 days are not eligible.
To start a return, email returns@havaniny.com with your name and order number. All returns must be approved before they are sent back. If your return is approved, we'll email you a free prepaid return label for U.S. returns, along with instructions on how to send your package. International return shipping is the customer's responsibility unless required by law. Items sent back without first requesting a return will not be accepted.
You can always contact us with any return question at support@havaniny.com.
Damages and Issues
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours with clear photos so we can evaluate the issue and make it right.
We do not cover damage resulting from misuse, negligence, improper care, or accidents. Manufacturing defects discovered later are covered by our Lifetime Warranty.
Final Sale / Non-Returnable Items
The following items cannot be returned, exchanged, or refunded:
- Custom, personalized, or engraved items
- Any item purchased at a sale or discounted price
- Earrings (hygiene reasons)
- Gift cards
- Items returned without the Havani tag attached
If you have questions about your item's eligibility, contact us before submitting a return request.
Exchanges
Exchanges depend on inventory availability. The fastest way to receive a new item is to return the item you have. Once your return is approved, you may place a new order for the replacement item.
If an exchange cannot be completed, a refund may be issued instead.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification.
Your item must still meet all return eligibility requirements, including being unworn, unused, in its original packaging, and with the Havani tag still attached.
Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved.
Approved refunds are issued to the original payment method. Refunds may take up to 10 business days to appear, depending on your bank or payment provider.
Gift cards and store credits are non-refundable.
If more than 15 business days have passed since your refund was approved and you have not received it, contact us at support@havaniny.com.